USA Sim Card - click logo on left to buy a sim card!

Answers to our most frequently asked questions! 71

• How does it all work? Tell me more!
• What's the best plan for a Smartphone? e.g. iPhone, Samsung, HTC etc
• Do I need to unlock my mobile phone?
• Can I call Australia or other non-USA numbers with the USA sim card?
• Why should I buy a sim card from you?

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USA Sim Card plans for phones 4

• What are the available plans for my phone?
• What countries do I get unlimited SMS?
• What countries can I call with the International Call Pack?
• Can I call Australian mobiles, or mobiles in other countries?

USA Sim Card plans for iPads and Tablets 1

• What are the available plans for my iPad or Tablet?

USA Sim Card plans for USB Modems and Wi-Fi Hotspots 1

• What are the available plans for my USB Modem or Wi-Fi Hotspot?

Setting up your new USA Sim Card 11

• Activation instructions for USA PHONE SIM CARD
• Set-up instructions for USA iPAD SIM CARD
• Set-up instructions for USA TABLET SIM CARD
• Set-up instructions for USA HOTSPOT WI-FI SIM CARD
• How do I change the APN settings on my phone?

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Activating my sim card 1

• Activating a SIM Card for my iPad, tablet, USB Modem or Mobile Wi-Fi Hotspot device

Frequently asked questions and answers from our customers currently in the USA 51

• How do people in Australia call or SMS me?
• How do I send an SMS to an Australian mobile?
• How do I dial an Australian number?
• I can't access data in Canada and/or Mexico
• I'm on the USA Canada and Mexico Max Plan and bought extra data, but text messages say my data is used up already!

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Do I need to cancel anything? 4

• Do I need to cancel my phone sim card?
• Do I need to cancel my iPad sim card?
• Do I need to cancel my Tablet sim card?
• Do I need to cancel my USB Modem / Wi-Fi Hotspot sim card?

Restoring your iPhone or iPad to your home network 1

• Deleting APN and resetting network settings

I can't get LTE on my iPhone or iPad! 1

• Help me! I can't get LTE on my iPhone or iPad since returning home.

Do I need to make any settings changes on my phone? 1

• Do I need to make any settings changes on my phone?

What type of shipping is available within Australia? 2

• What type of shipping is available within Australia?
• Can you post to Post Office Box?

Do you ship international outside Australia? 1

• Do you ship internationally?

How to call AT&T from Australia 25

• How to call AT&T from outside the USA
• MezRay Tours - USA Sim Card Activation instructions
• Information about the USA Daily Plan
• Using your phone in Canada and Mexico
• Using the USA, Canada and Mexico Plan

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Old instructions - do not use 1

• How do I determine which model iPad I have?

What is your refunds and returns policy? 1

• Can I get a refund or return a sim card?