USA Sim Card - click logo on left to buy a sim card!
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Knowledge base
Frequently asked questions
Answers to our most frequently asked questions!
71
How does it all work? Tell me more!
What's the best plan for a Smartphone? e.g. iPhone, Samsung, HTC etc
Do I need to unlock my mobile phone?
Can I call Australia or other non-USA numbers with the USA sim card?
Why should I buy a sim card from you?
View all 71
USA Sim Card plan information
USA Sim Card plans for phones
4
What are the available plans for my phone?
What countries do I get unlimited SMS?
What countries can I call with the International Call Pack?
Can I call Australian mobiles, or mobiles in other countries?
USA Sim Card plans for iPads and Tablets
1
What are the available plans for my iPad or Tablet?
USA Sim Card plans for USB Modems and Wi-Fi Hotspots
1
What are the available plans for my USB Modem or Wi-Fi Hotspot?
Activating my sim card
Setting up your new USA Sim Card
11
Activation instructions for USA PHONE SIM CARD
Set-up instructions for USA iPAD SIM CARD
Set-up instructions for USA TABLET SIM CARD
Set-up instructions for USA HOTSPOT WI-FI SIM CARD
How do I change the APN settings on my phone?
View all 11
Activating my sim card
1
Activating a SIM Card for my iPad, tablet, USB Modem or Mobile Wi-Fi Hotspot device
In the USA now and have a question or issue?
Frequently asked questions and answers from our customers currently in the USA
51
How do people in Australia call or SMS me?
How do I send an SMS to an Australian mobile?
How do I dial an Australian number?
I can't access data in Canada and/or Mexico
I'm on the USA Canada and Mexico Max Plan and bought extra data, but text messages say my data is used up already!
View all 51
I'm back home, what do I need to do?
Do I need to cancel anything?
4
Do I need to cancel my phone sim card?
Do I need to cancel my iPad sim card?
Do I need to cancel my Tablet sim card?
Do I need to cancel my USB Modem / Wi-Fi Hotspot sim card?
Restoring your iPhone or iPad to your home network
1
Deleting APN and resetting network settings
I can't get LTE on my iPhone or iPad!
1
Help me! I can't get LTE on my iPhone or iPad since returning home.
Do I need to make any settings changes on my phone?
1
Do I need to make any settings changes on my phone?
Shipping information
What type of shipping is available within Australia?
2
What type of shipping is available within Australia?
Can you post to Post Office Box?
Do you ship international outside Australia?
1
Do you ship internationally?
Uncategorised
How to call AT&T from Australia
25
How to call AT&T from outside the USA
MezRay Tours - USA Sim Card Activation instructions
Information about the USA Daily Plan
Using your phone in Canada and Mexico
Using the USA, Canada and Mexico Plan
View all 25
Old instructions - do not use
1
How do I determine which model iPad I have?
Refunds and returns
What is your refunds and returns policy?
1
Can I get a refund or return a sim card?
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