Frequently asked questions and answers from our customers currently in the USA

If you're currently in the USA and have a question, please review the information below. If your question is still not answered please call our Support Line at 323-395-2454, email help@usaprepaidsimcard.com.au or create a New Ticket above.

How do people in Australia call or SMS me?
Let's assume your USA mobile number is 310-123-4567. For someone in Australia to call you from their landline, they will dial 001113101234567...
Tue, 13 Sep, 2016 at 8:55 AM
How do I send an SMS to an Australian mobile?
You must compose the SMS in international format.   That's +61 and then the Australian mobile number with the leading 0 removed. For exam...
Sat, 14 Mar, 2015 at 2:36 PM
How do I dial an Australian number?
Please note that calling to Australia or other non-USA number is not included as standard in any of the phone sim card plans. To call Australia or other no...
Fri, 5 Feb, 2016 at 10:26 PM
I can't access data in Canada and/or Mexico
You'll need to turn data roaming "ON" in your phone's settings, to access data in Canada and/or Mexico.  Remember to turn data roaming &...
Sun, 12 Mar, 2017 at 11:10 AM
I'm on the USA Canada and Mexico Max Plan and bought extra data, but text messages say my data is used up already!
The USA Canada and Mexico Max Plan comes with 6GB data.   You may have purchased additional data packs. Please note that data from the additio...
Sun, 12 Mar, 2017 at 11:08 AM
When I try to make a call it says I have no credit!
If you're making a call and hear a message stating that you have no credit please carefully read all of the information below. Firstly, when yo...
Sun, 25 Sep, 2016 at 9:35 AM
I can't call Australia! When I try to call Australia it says I have no credit!
Please note that calling to Australia or other non-USA number is not included as standard in any of the phone sim card plans. To call Australia or other no...
Fri, 5 Feb, 2016 at 10:29 PM
Calls to Australia aren't working - the call doesn't connect at all, or I hear an engaged tone
Please note that calling to Australia or other non-USA number is not included as standard in any of the phone sim card plans. To call Australia or other no...
Fri, 5 Feb, 2016 at 10:25 PM
My iPad / Tablet sim card isn't working!
If your iPad/Tablet sim card isn't working, please follow the troubleshooting steps below: 1.  Did you activate your sim card and purchase your...
Sun, 28 Dec, 2014 at 9:43 PM
How do I check how much data I have remaining on my phone?
On your phone, dial *777*3# and then press call/dial.  Your remaining data balance should appear on your screen.    
Sun, 12 Mar, 2017 at 10:55 AM