None of the phone plans include calls to Australian numbers or other non-USA numbers.


Australian numbers are any Australian landline number or Australian mobile number (and this includes any Australian mobile number that is roaming in the USA - it is still an Australian mobile number even if it's in the USA).


Non-USA numbers include, but are not limited to, many other Travel Sim products such as Australia Post Travel Sim, Woolworths Travel Sim, Travel Sim, Covermore Travel Sim: these Travel Sim products are often mobile numbers from other countries, such as Estonia or the UK. 


If you want to call Australia or any other non-USA number, you'll need to purchase:


(i)  The International Mobile Call Pack (for calls to Australian landlines and mobiles and to some numbers in other selected countries) - available only for the USA Canada and Mexico Extreme Plan and USA Max Plan; and/or


(ii) The International Landline Call Pack (for calls to Australian landlines and to some landlines in other selected countries) ; and/or


(iii) Extra credit (for countries not included in the International Mobile Call Pack and/or International Landline Call Pack).


International calling only works in the USA.  International calling does not work in Canada or Mexico.  Please note that the International Mobile Call Pack, the International Landline Call Pack and Extra Credit will all only work when you are in the USA.  This means that you cannot call Australia when you are in Canada or Mexico.  You can of course use apps such as Viber, Skype, WhatsApp or FaceTime to call Australia when you are in Canada or Mexico.


International calling is further explained below:


1. The International Mobile Call Pack: costs $35, and gives you:

  • $10USD credit to call Australian mobiles at 5c/min, Australian landlines at 1c/min, New Zealand mobiles at 5c/min and New Zealand landlines at 1c/min.
  • You can also use the $10USD credit to call many other countries at reduced rates (including New Zealand, Japan, Indonesia and Thailand + others).  Click here to see the full list.  
  • Unlimited free calls to China, India, Hong Kong, Singapore and South Korea.
  • If you want more than $10USD credit you can add extra credit during your purchase.
  • The International Mobile Call Pack can only be added to the USA Canada and Mexico Extreme Plan or the USA Max Plan.
  • The International Mobile Call Pack only works when you are in the USA.  It does not work in Canada or Mexico.  You will NOT be able to call Australia when you are in Canada or Mexico.  You can of course use apps such as Viber, Skype, WhatsApp or FaceTime to call Australia when you are in Canada or Mexico. 


2. The International Landline Call Pack:  costs $14, and gives you:

  • 1,000 minutes of calls to Australian landlines only (NOT to Australian mobiles).
  • You can also use the 1,000 minutes to call landlines in New Zealand, France, the UK, Japan, Israel, China and many other countries.  Click here to see the full list.
  • The International Landline Call Pack costs $10 if added to the USA Saver Plan, and gives 250 minutes.
  • You will NOT be able to call Australia when you are in Canada or Mexico. You can of course use apps such as Viber, Skype, WhatsApp or FaceTime to call Australia when you are in Canada or Mexico.


3. Extra credit: can be purchased in denominations of $15USD, $25USD, $50USD or $100USD and can be used:

  • To call countries that are not included in the International Mobile Call Pack or the International Landline Call Pack.  Please click here to see the call rates.  
  • You will NOT be able to call non-USA numbers when you are in Canada or Mexico. You can of course use apps such as Viber, Skype, WhatsApp or FaceTime when you are in Canada or Mexico.


HOW DO I ADD THE INTERNATIONAL MOBILE CALL PACK, THE INTERNATIONAL LANDLINE CALL PACK OR EXTRA CREDIT?


If you haven't yet purchased your USA sim card, just add it during the order process.


If you have already purchased your USA sim card, just wait until you receive your USA sim card and then go to the recharge portal on our website by clicking here.   Enter your USA mobile number at the top, then select the International Mobile Call Pack or the International Landline Call Pack in Step 3 or Step 4.


If you are currently in the USA, go to the recharge portal on our website by clicking here.  Enter your USA mobile number at the top, then select the International Mobile Call Pack or the International Landline Call Pack in Step 3 or Step 4.


OTHER IMPORTANT INFORMATION


(a) Australia Post Travel Sim is a mobile number from the country of Estonia.  It is NOT an Australian number nor is it a USA number.  If you want to call (or text) an Australia Post Travel Sim, you'll need to add extra credit during your purchase.  Calling an Australia Post Travel Sim costs 96c/min and texting an Australia Post Travel Sim costs 35c/text.


(b) Woolworths Travel Sim is a mobile number from the UK.  It is not an Australian number nor is it a USA number.  If you want to call (or text) an Australia Post Travel Sim, you'll need to add extra credit during your purchase. Calling an Australia Post Travel Sim costs 49c/min and texting an Australia Post Travel Sim costs 35c/text.


(c) Many of our customers just use voice apps such as Skype, Viber, WhatsApp and FaceTime Audio to call their family and friends back home.  These apps use your 3G/4G data allowance (rather than calling through the phone network).  If you use Viber, you can also call people who don't have Viber installed on their phone, by using the "Viber Out" feature.  Click here to read more.  Similarly, you can call regular phone numbers through Skype by adding credit to your Skype account.