Dear Customer of MezRay Tours


You have received a USA sim card from www.usaprepaidsimcard.com.au.


Your sim card has not yet been activated and there is no credit or plan currently loaded onto your sim card.  It must be activated and you must purchase a plan.


Your USA sim card will only work in an unlocked mobile phone. If your mobile phone is still locked to your Australian mobile network, the pre-paid USA sim card will not work in your phone, and you won't be able to get a refund of the cost of your plan.  You can click here to read more about unlocking your phone.  Please note that unlocking an iPhone requires you to connect your iPhone to iTunes and then perform a full backup and restore of your iPhone.  Merely requesting an unlock of your iPhone from your carrier does NOT unlock your iPhone.  We repeat: the USA sim card will only work in an unlocked mobile phone and you will not receive a refund if you can't use the USA sim card because your phone is locked.


You can activate the sim card as a data only sim card for an iPad or Tablet OR you can activate the sim card for your phone.


To activate the sim card as a data only sim card for an iPad or Tablet, please click here.


To activate the sim card for your phone please follow the instructions below:


Step 1: Choose the plan you want

Step 2: Email us with your details so we can activate your sim card

Step 3: Purchase your plan

Step 4: Read further important information about using your sim card


Step 1: Choose the plan you want


There are five plans which you may choose:


  • The USA Canada and Mexico Extreme Plan (calls, SMS and data) which costs $89;
  • The USA Max Plan (calls, SMS and data) which costs $69;
  • The USA Saver Plan (calls and SMS only) which costs $42;

Click here to read about what's included in each of these plans.


We highly recommend the USA Canada and Mexico Extreme Plan - it is by far our most popular plan.  It lasts for 30 days and gives:


    • 5GB of high speed 3G/4G data;
    • Unlimited calling and texting to any USA, Canada or Mexico number (including other travellers using our sim card);
    • Unlimited texting to Australian mobiles;
    • You can use this sim card for no additional cost in Canada and Mexico;
    • All incoming calls and texts from Australia are free for you (the person in Australia will pay the cost of a call or text to the USA); and
    • You will not be able to call Australia, but please read further below about how to add an International Call Pack so you can call Australia - alternatively apps such as Viber, Skype and FaceTime can you be used to call Australia.
    • Are you staying in the USA for longer than 30 days?  You can just recharge at the end of 30 days via our website.

Step 2: Email us with your details so we can activate your sim card


You can activate your sim card up to 21 days prior to your departure date to the USA.


To activate your USA sim card, please do the following:


1. Send an email to info@usaprepaidsimcard.com.au with all of the following information:

  • Your first and last name
  • The day you depart to the USA
  • The sim card serial number (the number on the back starting with 8901)
  • The plan you want to go on. 

2. Within 12-24 hours we will email you back with your USA mobile number, and you must then purchase your pre-paid plan as set out below.


Step 3: Purchase your plan


Once we have emailed you with your USA mobile number, you'll need to purchase your plan by following the instructions below:


1. Click here to be taken to the recharge portal.

2. At Step 1, enter your USA mobile number (the number we advised by email).


3. At Step 2 choose the plan that you told us you wanted to go on (you must choose the same plan that you requested previously).


4. You can next add on an International Landline Call Pack or an International Mobile Call Pack.


5. If you chose the USA Canada and Mexico Extreme Plan, you can choose to add extra data ($14/1GB).  Please note that the USA Extreme Plan already comes with 5GB data.


6. Complete your details including your departure date to the USA and then click "Add to Cart" and you will then be taken to Paypal where you will pay with your credit card or Paypal account.


Your recharge will be processed on the date you nominate as your departure date to the USA.  If you are already in the USA, please note that it will take approximately 2-3 hours for your recharge to be processed and if you purchase your recharge between 6am and 2:30pm (San Francisco time), your recharge will not be processed until after 2:30pm (San Francisco time).   You will receive a confirmation email once the recharge has been processed.


At the end of your USA trip there is nothing to cancel.*  You can simply throw your sim card away (although it can be re-used within 30 days).  For future reference, www.usaprepaidsimcard.com.au offers pre-paid sim cards for phones, iPads, Tablets and Wi-Fi Hotspots.  You can also hire a 4G Hotspot from us which will allow you to connect up to 5 devices.


* So long as you purchased your recharge from us, there's nothing to cancel.  In the unlikely event that you used your credit card to purchase a recharge directly from AT&T then you wll need to contact AT&T to cancel your sim card plan.


Step 4: Read further important information about using your sim card


If you chose the USA Canada and Mexico Extreme Plan or the USA Max Plan and your phone is not an iPhone you need to make a setting change on your phone.  To do this please click here and review the information at Step 2.



Please read our Frequently Asked Questions Page which gives answers to our most frequently asked questions, such as "How do I send a text to Australia?", "How do people in Australia call me?" and more.  Click here to read our FAQs.


Need help?


For help whilst you're still in Australia, please email help@usaprepaidsimcard.com.au or call 1300 123 274.


For help whilst you're in the USA, please email help@usaprepaidsimcard.com.au or call our 24/7 USA Support Line at 323-395-2454.