Answers to our most frequently asked questions!

Browse through the answers to our frequently asked questions - use the search field above and you're sure to find an answer to your question. If your question isn't answered, drop us an email at

Will the USA sim card work on a cruise ship?
The USA sim card will work in the USA, Puerto Rico and the US Virgin Islands.  If your cruise ship is visiting these areas then the sim card will work when ...
Tue, 5 May, 2015 at 8:38 PM
What's the coverage like? Will I get coverage where I'm going?
Our sim cards are with the AT&T mobile network - America's largest nationwide mobile network, servicing the USA, Hawaii, the US Virgin Islands an...
Wed, 11 Oct, 2017 at 11:55 PM
Can I use your recharge service if I didn't buy the sim card from
No. Only sim cards purchased from can be recharged through us.
Wed, 12 Aug, 2015 at 7:12 PM
International Mobile Call Pack
The International Mobile Call Pack costs $35 and you get: $10USD credit to call Australian mobiles at 5c/min and Australian landlines at 1c/min (yo...
Sun, 24 Jan, 2016 at 3:56 PM
International Landline Call Pack
The International Landline Call Pack costs $14 and gives you: 1,000 minutes of calls to Australian landlines only (NOT Australian mobiles); ...
Sun, 7 Feb, 2016 at 4:41 PM
What are your postage options?
We post your order about 2-3 weeks prior to your nominated activation date. If you're leaving sooner than 2-3 weeks, we post your order t...
Tue, 22 Nov, 2016 at 6:06 PM
When will I receive my sim card?
When will I get my sim card? To get your tracking number please email us at We post orders on the next business day - not ...
Tue, 29 Jan, 2019 at 8:11 PM
If your phone IS NOT an iPhone, it might not work
If you are NOT using an iPhone (for example you're using a Samsung), your phone may NOT be compatible anymore with our AT&T SIM Card from 1 May 202...
Wed, 4 May, 2022 at 8:04 PM
Check whether your phone is compatible with AT&T or T-Mobile
If you're not using an iPhone, for example, you're using a Samsung, HTC, Huawei, LG or any other phone that is NOT an iPhone then you must check w...
Fri, 6 May, 2022 at 8:27 AM