Answers to our most frequently asked questions!

Browse through the answers to our frequently asked questions - use the search field above and you're sure to find an answer to your question. If your question isn't answered, drop us an email at info@usaprepaidsimcard.com.au

Will I lose the contacts, SMS, apps etc on my phone, iPad or Tablet if I use the USA sim card?
No. Modern phones, iPads and Tablets store all this information on the device itself, not on the sim card. All your contacts, SMS and apps w...
Sun, 12 Oct, 2014 at 8:03 PM
Will I get fast data/mobile web speed?
Our sim cards are with the AT&T mobile network - America's largest nationwide mobile network, servicing the USA, Hawaii, the US Virgin Islands and ...
Fri, 25 Sep, 2015 at 10:54 PM
Can I put the USA sim card into another device? eg can I use an iPad sim card in my phone just for data?
Phone sim cards can be used in other compatible phones. iPad sim cards can be used in other iPads. Tablet sim cards can be used in other com...
Sun, 12 Oct, 2014 at 8:03 PM
What should I do with my Australian sim card? Can I divert my Australian mobile number to the USA mobile number?
With the USA SIM Card you get a new USA mobile number.   If you want someone to call you (from within the USA or from back home) they need to call y...
Mon, 3 Apr, 2017 at 9:33 PM
Can I call or email for help when I'm in the USA?
Yes of course.  However, we don't expect you'll need to.  Everything will be working from the moment you land in the USA. We have a 24/7/3...
Fri, 23 Jan, 2015 at 3:57 PM
Do you ship outside Australia?
We ship anywhere in the world!   We want to share the love of avoiding expensive international roaming costs with everyone! If you're not trave...
Sun, 12 Oct, 2014 at 8:03 PM
Can I rent a 4G wi-fi hotspot?
Rent a USA 4G wi-fi hotspot from us! The cost is: $119.95 for 5GB data (that's $49.95 to rent the hotspot device + $70 for 5GB da...
Fri, 5 Feb, 2016 at 10:53 AM
What 3G/4G speeds will I get?
Here's some samples of speed tests done on an iPhone 6 in July 2015 in New York, and in Omaha (Nebraska): iPhone 6 speed tests: New Yor...
Fri, 25 Sep, 2015 at 10:57 PM
Where's my order?
Due to local telco restrictions in the USA, we can't activate phone sim cards more than 21 days prior to first use.   So if you order a sim car...
Fri, 23 Jan, 2015 at 3:57 PM
My friends are using TravelSim - can I call them / SMS them?
TravelSim comes with either an Estonian mobile number OR an Australian mobile number.  You'll need to ask your friend what is their TravelSim number ...
Sat, 15 Oct, 2016 at 12:54 PM