Answers to our most frequently asked questions!

Browse through the answers to our frequently asked questions - use the search field above and you're sure to find an answer to your question. If your question isn't answered, drop us an email at

What size sim card do I need?
There are three different sizes of sim cards - in order of size from smallest to largest they are Nano, Micro and Standard.   It's important that y...
Fri, 26 May, 2017 at 9:21 PM
Can I re-use the USA sim card?
Can I re-use my USA phone sim card? You can re-use your USA phone sim card within 90 days of its first use (with the first use being the date you speci...
Tue, 25 Sep, 2018 at 2:22 PM
Can I use Viber?
Yes.  You won't need to re-register with your USA sim card.  Simply open the app and make calls.  Viber will work on 3G/4G and wi-fi.
Mon, 29 Sep, 2014 at 9:25 PM
How much will it cost to call Australia?
If you want to call Australia, you'll need to purchase one of two international call pack add-ons - either the International Mobile Call Pack or the In...
Sat, 30 Jan, 2016 at 3:51 PM
Can I use my phone as a wi-fi hotspot?
Hotspot only works on the USA Canada and Mexico Max Plan. Hotspot does not work on the USA Canada and Mexico Extreme Plan.
Tue, 14 Mar, 2017 at 1:33 AM
Can I use my iPad as a wi-fi hotspot?
Yes.  To read more about the iPad data plans please click this link.
Sat, 22 Nov, 2014 at 3:33 PM
Can I use FaceTime?
Mon, 12 Jan, 2015 at 11:09 PM
Can I use Skype on 3G/4G?
Yes.  You can make Skype voice and video calls when on 3G and 4G.
Sun, 12 Oct, 2014 at 8:03 PM
Will the USA sim card work all over the USA including Hawaii, Alaska, Puerto Rico, US Virgin Islands, Guam & Mariana Islands?
Yes.  AT&T is America’s biggest nationwide mobile network.   Your plan can be used across the entire United States (including Hawaii), as well a...
Sat, 30 May, 2015 at 8:18 PM
Will the USA sim card work in Australia, the UK, NZ, China etc or another country?
The USA sim card will only work when you travelling in the USA, Canada, Mexico, Puerto Rico and the US Virgin Islands. The USA sim card will not wor...
Wed, 22 Apr, 2015 at 7:33 PM