Answers to our most frequently asked questions!

Browse through the answers to our frequently asked questions - use the search field above and you're sure to find an answer to your question. If your question isn't answered, drop us an email at

How does it all work? Tell me more!
Here's the essential information: 1. You can buy your sim card at anytime prior to your departure date, but we don't send your sim card to...
Sun, 12 Mar, 2017 at 11:07 AM
What's the best plan for a Smartphone? e.g. iPhone, Samsung, HTC etc
Choose either the USA Canada and Mexico Extreme Plan or the USA Canada and Mexico Max Plan if you have a Smartphone.  You'll get: A local USA ...
Sun, 12 Mar, 2017 at 11:02 AM
Do I need to unlock my mobile phone?
If you arrive in the USA and your phone is locked (and you therefore can't use your USA sim card) we cannot refund you under any circumstances...
Sun, 5 Feb, 2017 at 9:23 AM
Can I call Australia or other non-USA numbers with the USA sim card?
None of the phone plans include calls to Australian numbers or other non-USA numbers. Australian numbers are any Australian landline number or Au...
Sun, 30 Oct, 2016 at 10:54 AM
Why should I buy a sim card from you?
Excellent question! Here's why we think you should buy a USA sim card from us: Our USA phone sim card is delivered to you in Australia...
Sun, 12 Mar, 2017 at 11:06 AM
What USA phone network does the USA sim card use?
Our sim cards are with the AT&T mobile network - America's largest nationwide mobile network, servicing the USA, Hawaii, the US Virgin Islands and ...
Sat, 17 Dec, 2016 at 5:59 PM
How much data/internet will I need for the USA?
You should expect to use anything from 100MB/day - 250MB/day or even more if you're a heavy data user. A good rule of thumb is to work out how ...
Sun, 12 Mar, 2017 at 11:02 AM
Will the USA sim card work in Canada and/or Mexico?
Both the USA  Canada and Mexico Extreme Plan and the USA Canada and Mexico Max Plan work in Canada and Mexico.  This means you can use your data, and you ...
Sun, 12 Mar, 2017 at 11:05 AM
How is your sim card different to T-Mobile?
We use the AT&T network - you'll see below a video of a speed test using an Australian iPhone 6 in New York City and in Omaha, Nebraska in July 201...
Fri, 25 Sep, 2015 at 10:59 PM
Is your sim card compatible with the latest model iPhone?
The USA Phone Sim Card is compatible with the latest model iPhone. Your iPhone must of course be network unlocked to use the USA Phone Sim Card.
Fri, 11 Mar, 2016 at 11:48 AM