Answers to our most frequently asked questions!

Browse through the answers to our frequently asked questions - use the search field above and you're sure to find an answer to your question. If your question isn't answered, drop us an email at

Is your sim card compatible with the iPad Air 2 and iPad Mini 3?
Yes - our sim card is fully compatible with the iPad Air 2 and iPad Mini 3.
Sat, 22 Nov, 2014 at 3:31 PM
What are the available plans for my phone?
Please click here to read about the plans you can get for your mobile phone.
Thu, 5 Feb, 2015 at 10:26 AM
How do I order multiple sim cards?
If you wish to order multiple sim cards, either: (a) Add one sim card to your shopping cart, then select "Continue Shopping"; or (b) U...
Wed, 30 Dec, 2015 at 1:47 PM
How much data/internet will I need for my phone?
Because you'll be away from home, you're going to use a lot more data than you normally would back home. You could easily use up 100MB or ...
Sun, 12 Mar, 2017 at 10:56 AM
I only need data on my phone. Can I get a data only sim card?
Unfortunately, no.  You can only use a phone sim card in your phone. There are no data only sim cards for phones, and specifically you cannot use an...
Wed, 14 Jan, 2015 at 10:23 PM
I urgently require a sim card. How soon can you get it to me?
If you urgently require a sim card you don't need to speak to us.  Just order immediately on our website, and choose the Express Post delivery option...
Sat, 29 Jul, 2017 at 9:56 PM
I'm only going to the USA for a very short time - what plan is best?
If you want data then you need to go on the USA Extreme Plan or the USA Max Plan as these are the only plans with data.  You can't add data packs to an...
Thu, 16 Apr, 2015 at 9:36 PM
I'm staying longer than 30 days. What should I do?
Phone users If you're staying in the USA for longer than 30 days, you can: (a) Recharge on the same plan; or (b) Recharge on a ...
Sat, 29 Aug, 2015 at 11:49 PM
I'm going to the USA for a long time eg student exchange, scholarship, work etc
If you're going to the USA for an extended period of time, our USA SIM card is perfect for you because you can keep recharging it every 30 days. Yo...
Sun, 12 Mar, 2017 at 10:58 AM
I'm not from Australia. Can I still buy/use your USA sim card?
Yes you can! So long as your phone is compatible and it is network unlocked, then you can buy a USA sim card from us. Prices quoted on our w...
Fri, 23 Jan, 2015 at 4:12 PM