Frequently asked questions and answers from our customers currently in the USA
If you're currently in the USA and have a question, please review the information below. If your question is still not answered please call our Support Line at 323-395-2454, email help@usaprepaidsimcard.com.au or create a New Ticket above.
You can add extra data packs to the USA Canada and Mexico Max Plan by following the instructions below.
Before purchasing please first check your...
Thu, 13 Apr, 2017 at 5:41 PM
If you're staying longer than 30 days you can recharge your phone SIM card and get another 30 days. You can keep recharging every 30 days if you...
Thu, 26 Jan, 2017 at 5:53 PM
If your phone, iPad or Tablet has been working fine up until now but you are suddenly now experiencing issues such as:
- you can't make calls;
-...
Fri, 10 Oct, 2014 at 5:03 PM
Data or calls or SMS has suddenly stopped! It has been working but now it's not!! How do I fix this?
This is most likely a temporary network o...
Tue, 30 Dec, 2014 at 3:18 PM
This support article explains the add-ons you can purchase to enable you to call non-USA numbers, and shows you how to purchase an add-on.
None of...
Sun, 24 Jul, 2016 at 9:45 PM
Are you using an iPhone? If you are using an iPhone, and text messages to Australian mobile numbers won't send / constantly fail, please note that t...
Sat, 9 Dec, 2017 at 5:51 AM
If your account balance is $0 this is normal, do not be alarmed.
In the USA, you buy a plan which includes calls and/or SMS and/or data. You didn&#...
Sat, 29 Aug, 2015 at 11:47 PM
If your phone says SOS ONLY or INVALID SIM or your iPhone is displaying a message saying "SIM Not Valid" (see below example) or your iPhone is ask...
Thu, 3 Aug, 2017 at 8:42 PM
If your phone says SOS Only or won't connect to the network this is most likely because your phone is locked to your home network, and you didn't un...
Fri, 10 Oct, 2014 at 5:03 PM
If iMessage on your iPhone or iPad is not working please do the following steps. Please also note that iMessage on 3G/4G will only work on your iPhone if y...
Fri, 10 Oct, 2014 at 5:03 PM