Frequently asked questions and answers from our customers currently in the USA
If you're currently in the USA and have a question, please review the information below. If your question is still not answered please call our Support Line at 323-395-2454, email help@usaprepaidsimcard.com.au or create a New Ticket above.
Unfortunately the Australia Post TravelSim phone number is not a USA number. The Australia Post TravelSim allocates a mobile number from the country of E...
Thu, 28 Jul, 2016 at 10:06 PM
In order for MMS / Picture Messaging to work, you will need to contact us by email to help@usaprepaidsimcard.com.au (and tell us your USA mobile number) or ...
Fri, 10 Oct, 2014 at 5:03 PM
This support article will help you to resolve the issue of data not working on your phone, iPad, Tablet, Wi-Fi Hotspot or USB modem
Data has been work...
Tue, 16 Feb, 2016 at 9:54 AM
Yes you can add extra data packs for $30 for 3GB.
To recharge your plan please click here.
Sun, 12 Mar, 2017 at 10:56 AM
You can't add a data package to the USA Saver Plan. You can only use wi-fi.
You may not have read this information on our website order page ...
Fri, 27 May, 2016 at 5:23 PM
If you purchased a plan without data (namely the USA Saver, USA Daily or USA Budget Plan) and now want to use data on your phone, you have two options:
...
Sat, 29 Aug, 2015 at 11:48 PM
If you're about to run out of data, and want to add more please click here to find out how to add more data.
Fri, 10 Oct, 2014 at 5:03 PM
Google Mail has a very strong security layer, and if you access your email in a different country, that might be flagged by Google as an attempt by a hacker...
Sat, 1 Nov, 2014 at 11:10 PM
Having problems with your email? Maybe you can receive emails ok, but you can't send? If you use Gmail, Yahoo Mail, Hotmail or any other free web...
Mon, 12 Jun, 2017 at 2:30 AM
To check the remaining data balance on your iPad, Tablet, USB Modem or Hotspot sim card, please do the following:
1. Call 408-962-1025 from any ph...
Thu, 1 Dec, 2016 at 11:08 PM