Frequently asked questions and answers from our customers currently in the USA
If you're currently in the USA and have a question, please review the information below. If your question is still not answered please call our Support Line at 323-395-2454, email help@usaprepaidsimcard.com.au or create a New Ticket above.
Here's how to check how many international call minutes you have remaining to call landlines in Australia.
If you're on the USA Extreme or ...
Mon, 6 Oct, 2014 at 11:30 PM
If you added extra credit to your account (beyond the price of your plan), then you can make calls to Australia for $1.09/min.
However, if you also ...
Tue, 30 Dec, 2014 at 3:25 PM
If your iPad sim card isn't working, please follow the troubleshooting steps below:
1. Did you activate your sim card and purchase your data plan...
Tue, 30 Dec, 2014 at 3:25 PM
If your phone, iPad or Tablet is lost / stolen, then please do the following:
1. Call AT&T on 1800 901 9878 from any phone. You will be asked to...
Tue, 30 Dec, 2014 at 3:23 PM
If you are on the USA Daily Plan or the USA Budget Plan, and you use up all of the included credit, you can easily add extra credit by following the instruct...
Tue, 30 Dec, 2014 at 3:23 PM
To call a non-USA number (including landlines and mobiles in Australia), you'll need to add either the International Landline Call Pack, the Internation...
Fri, 5 Feb, 2016 at 10:22 PM
FaceTime works by connecting to data (either 3G/4G or Wi-Fi).
Only the USA Extreme Plan and the USA Max Plan come with 3G/4G data.
The USA Sav...
Thu, 5 Feb, 2015 at 10:18 AM
Customer sometimes ask us why they've used so much data so quickly. Here's the top reasons:
They've been using their phone as ...
Wed, 27 Jul, 2016 at 8:03 AM
Hotspot only works on the USA Canada and Mexico Max Plan. Hotspot does not work on the USA Canada and Mexico Extreme Plan.
Tue, 14 Mar, 2017 at 1:33 AM
With over 300 million people, it's not surprising that pre-paid mobile numbers need to get re-used at some point by the USA telecommunications companies...
Sun, 26 Jan, 2020 at 4:47 AM