You cannot call Australia or other international numbers when you're roaming in Canada or Mexico.
The International Landline Call Pack and the International Mobile Call Pack only work when you're in the USA. Please see the further information below from our website order page and the mandatory set-up instructions.
If you want to call Australia or other international numbers when you're roaming in Canada or Mexico, you'll need to use Viber, WhatsApp, FaceTime etc.
Website order page
Mandatory set-up instructions
