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This support article explains the add-ons you can purchase to enable you to call non-USA numbers, and shows you how to purchase an add-on.

None of the phone plans include calls to Australia or other non-USA numbers.

If you want to call Australia or any other non-USA number, you'll need to purchase:

(i)  The International Mobile Call Pack (for calls to Australian mobiles and landlines and to some mobiles and landlines in other selected countries); and/or

(ii) The International Landline Call Pack (for calls to Australian landlines and to some landlines in other selected countries) ; and/or

(iii) Extra credit (for countries not included in the International Mobile Call Pack and/or International Landline Call Pack).

Please see the instructions at the bottom of this page about how to add either the International Mobile Call Pack, the International Landline Call Pack or Extra credit.

Tell me more about the International Mobile Call Pack, the International Landline Call Pack and Extra Credit?

1. The International Mobile Call Pack: costs $35, and gives you:

• $10USD credit to call Australian mobiles at 5c/min, Australian landlines at 1c/min, New Zealand mobiles at 5c/min and New Zealand landlines at 1c/min.

• You can also use the $10USD credit to call many other countries at reduced rates (including New Zealand, Japan, Indonesia and Thailand + others).  Click here to see the full list.  

• Unlimited free calls to China, India, Hong Kong, Singapore and South Korea.

• If you want more than $10USD credit you can add extra credit during your purchase.

• The International Mobile Call Pack can only be added to the USA Canada and Mexico Extreme Plan or the USA Max Plan.

• The International Mobile Call Pack will only work when you are in the USA (meaning you can't call Australia when you are in Canada or Mexico).

• You must choose the International Mobile Call Pack if you want to be able to call Australian mobiles.

2. The International Landline Call Pack:  costs $14, and gives you:

• 1,000 minutes of calls to Australian landlines only (NOT to Australian mobiles).

• You can also use the 1,000 minutes to call landlines in New Zealand, France, the UK, Japan, Israel, China and many other countries.  Click here to see the full list.

• The International Landline Call Pack costs $10 if added to the USA Saver Plan, and gives 250 minutes.

• The International Mobile Call Pack will only work when you are in the USA (meaning you can't call Australia when you are in Canada or Mexico).

• You should choose the International Landline Call Pack if you ONLY want to be able to call Australian landlines.  You CANNOT call Australian mobiles with the International Landline Call Pack.

3. Extra credit: can be purchased to call countries that are not included in the International Mobile Call Pack or the International Landline Call Pack.  Please click here to see the call rates.  Extra credit will only work when you are in the USA (meaning you can't call Australia when you are in Canada or Mexico).

You must choose Extra Credit if you want to call or text any numbers not included in the International Mobile Call Pack or the International Landline Call Pack, such as an Australia Post Travel Sim number or a Woolworths Travel Sim number.

  

Other important information:

(a) Australia Post Travel Sim is a mobile number from the country of Estonia.  It is NOT an Australian number nor is it a USA number.  If you want to call (or text) an Australia Post Travel Sim, you'll need to add extra credit during your purchase.  Calling an Australia Post Travel Sim costs 96c/min and texting an Australia Post Travel Sim costs 35c/text.

(b) Woolworths Travel Sim is a mobile number from the UK.  It is not an Australian number nor is it a USA number.  If you want to call (or text) an Australia Post Travel Sim, you'll need to add extra credit during your purchase. Calling an Australia Post Travel Sim costs 49c/min and texting an Australia Post Travel Sim costs 35c/text.

(c) Many of our customers just use voice apps such as Skype, Viber, WhatsApp and FaceTime Audio to call their family and friends back home.  These apps use your 3G/4G data allowance (rather than calling through the phone network).  If you use Viber, you can also call people who don't have Viber installed on their phone, by using the "Viber Out" feature.  Click here to read more.  Similarly, you can call regular phone numbers through Skype by adding credit to your Skype account.

How to add the International Mobile Call Pack, the International Landline Call Pack or Extra Credit:

(a) Click here to go to our recharge portal.

 

(b) Enter your USA mobile number (or if you're still in Australia, wait until you receive your USA sim card);

 

(c) Under "Choose Your Plan" select "No Plan";

 

(d) Scroll down and choose from the International Landline Call Pack, International Mobile Call Pack or Extra Phone Credit.

Add to the cart and proceed to payment.

Please note that your purchase may take several hours to be added to your account - if you're in the USA now, recharges purchased between 4am to 2pm (Los Angeles time) or between 7am to 5pm (New York time) will not be processed until after 3pm (Los Angeles time) or after 6pm (New York time).