These are the SIM Card activation instructions for USA AT&T SIM Cards purchased from usaprepaidsimcard.com.au and usapayasyougosimcard.co.uk
If you ordered the T-Mobile SIM Card (which is pink & black in colour) then you must click here for the activation instructions for T-Mobile SIM Cards.
ACTIVATION INSTRUCTIONS FOR AT&T SIM CARDS
How to activate a physical SIM Card:
Click here to go to the Activation Request Website, and follow the instructions to activate your SIM Card. Remember to request activation at least 48 hours before you arrive in the USA.
You must request activation of your SIM Card at least 48 hours before you arrive in the USA. A $50 activation fee will apply if you wait until you get to the USA to request activation.
The AT&T SIM Card only works in iPhones (from iPhone 6 onwards including iPhone 14). It does not work in any other phones (for example, it does not work in Samsung, Huawei, HTC etc). If you accidentally bought the wrong SIM Card then reply to your order confirmation email for more details.
If you are already in the USA and forgot to request activation of your SIM Card before you left Australia, then STOP now and click here to read what to do.
Did you know that we also sell a UK & Europe SIM Card? Click here for the details.
How to activate eSIM:
Keep an eye out in your inbox because we'll email you instructions about how to activate the eSIM within 48 hours of your purchase, but you must also read the information shown below.
Important and useful information about your SIM Card
1. How do I insert the SIM Card? You have received a 3-in-1 SIM Card, meaning you can use it as a nano SIM, micro SIM or standard SIM. Just pop out the correct size SIM for your phone. The SIM Card will definitely fit your phone. If you don't know what size SIM Card fits your phone just do a Google search. You can insert the SIM Card into your phone whenever you wish, but bear in mind it won't work at all in Australia. Remember to take your phone's SIM eject tool with you.
2. What's my USA mobile number? The phone number for your SIM Card is only allocated upon activation on the date you request. To find out your phone number, wait until you arrive in the USA and check in your phone settings to find your number.
On an iPhone, go to Settings, Phone, My Number.
Or if you are traveling with someone else using our USA SIM Card, you could call their number and look at what phone number appears on their phone screen.
Need to know your USA number before you leave for the USA? If you need to know your phone number prior to your departure to the USA, we can offer this for an additional fee of USD$50. The reason there is a fee is because we need to activate the SIM Card outside the usual activation method which costs more for us (we pay then the full retail price for the activation). If you want to know your number prior to departure, just reply to your order confirmation email.
Alternatively you could request an activation date that is a few days prior to when you depart to the USA (and then email us on that date to find out your number) but bear in mind if you do this then Day 1 of 30 is the activation date you request.
3. How long does my SIM Card work for? It works for 30 days, with day 1 being the date you request it to be activated. After 11:59pm US Central Time on the 30th day your SIM Card will stop working. If you're staying in the USA for longer than 30 days you can buy another 30 days (it's only possible to buy a full 30 days). It's actually cheaper to just buy a second SIM Card (or multiple SIM Cards rather than buy an additional 30 days for an existing SIM Card, so you may wish to buy another SIM Card if you're staying longer than 30 days.
4. Check if you have any profiles installed and if so then delete them. Go to Settings, then General, and scroll to the bottom. If you see any profiles then delete them. If you don't see any profiles then none are installed and so there's nothing to delete.
5. Going to Canada or Mexico? You must turn data roaming to "ON" in your phone settings when the USA SIM Card is in your phone whenever you're in Canada or Mexico.
6. Ignore the SMS text messages from AT&T. Upon first use of your USA SIM Card you might receive some SMS text messages from AT&T saying your plan is about to expire and/or needs to be refilled. Ignore these text messages.
7. How do I check my data balance? Dial *777*3# and press call. Your data balance will appear on your phone screen. The Extreme Plan has unlimited data so you won't see a balance of your remaining data.
8. How do people back home call or text me? They need to call or text you using international format. If your USA phone number was 3101234567, they would call or text +13101234567 from a mobile phone. From a landline phone they would dial the exit code for the country they're in then 13101234567. The person calling or texting you will pay the cost of an international call or text. It is free for you to receive calls and texts.
9. How do I call or text to numbers back home? To text numbers, text in international format. To text Australia that's +61 then the mobile number with the first 0 removed. To text UK that's +44 then the mobile number with the first 0 removed. To call numbers you'll need to have one of the international calling packs, and then you would dial the number using the same format.
10. How do I call or text an American number? Just call or text the number without adding any prefixes. If you wanted to call or text 3101234567, just dial or text as 3 1 0 1 2 3 4 5 6 7.
11. How do I call or text someone else using your USA SIM Card? Just call or text the number without adding any prefixes. If you wanted to call or text 3101234567, just dial or text as 3 1 0 1 2 3 4 5 6 7.
12. HELP! My SIM Card isn't working what can I do? If your SIM Card isn't working, we request that you first restart your phone as this often fixes most issues. That means turning the power completely off and back on. If you still experience issues, then message our WhatsApp Team at +447882165545.
13. Weird name on my account? If for any reason you need to access your AT&T SIM Card account you'll notice a random name assigned to the SIM Card -- don't worry this is intentional! When we activate SIM Cards we need to input a name (any name!) to complete the activation. For privacy reasons we do not use your real name, so we enter a randomly generated name. It doesn't affect your account - it's simply a required field we need to fill during activation.
14. Can I use voicemail? Yes, if you would like to set-up voicemail then go to this website for instructions: https://www.att.com/support/article/wireless/KM1009160/
15. Problems accessing your email? If your email address is attached to your internet service provider then you might have to log in via your phone's web browser to check your email.
16. Problems using iMessage on your iPhone? First try turning iMessage off for a few minutes, then back on, in your iPhone settings. Also go into your iMessage settings to see which number/s are active and which number is the default number being used.