Frequently asked questions and answers from our customers currently in the USA
If you're currently in the USA and have a question, please review the information below. If your question is still not answered please call our Support Line at 323-395-2454, email help@usaprepaidsimcard.com.au or create a New Ticket above.
If you're a parent and you've purchased a USA sim card for your son or daughter and you can't get through to them, it may be because of a numb...
Tue, 13 Sep, 2016 at 9:00 AM
You might need to get a replacement sim card when you're in the USA for a number of reasons, for example:
You purchased the wrong size sim car...
Wed, 2 Sep, 2015 at 11:48 AM
If you want to use Uber when you get to the USA, you'll need to update your Uber profile with your USA mobile number. Uber drivers won't want to ca...
Sun, 1 Nov, 2015 at 9:57 PM
Sorry, but the USA Saver Plan does not come with data, and you cannot add data to the USA Saver Plan. You would have already read this prior to your purc...
Sun, 12 Mar, 2017 at 10:58 AM
You cannot call Australia or other international numbers when you're roaming in Canada or Mexico.
The International Landline Call Pack and the I...
Sun, 22 May, 2016 at 10:20 AM
You can't call Australia when you're in Canada or Mexico.
Even if you purchase an International Call Pack, you still can't call Aus...
Mon, 30 May, 2016 at 2:47 PM
If you want to know how much $ balance is remaining on your sim card, simply dial *777# and press call.
If you have the International Mobile Calling...
Fri, 19 Aug, 2016 at 6:18 PM
You must turn iMessage OFF.
The USA Saver Plan has no data.
iMessage uses data.
When you send a text to another iPhone, your iPhone trie...
Tue, 13 Sep, 2016 at 2:19 AM
Are you currently using our USA sim card and you have a question or problem? Please read through the questions below for your answer
Have you been ...
Sun, 25 Sep, 2016 at 12:41 AM
Please use the following troubleshooting steps to resolve any issues with data not working on your phone. Start with step 1, and complete all steps unt...
Mon, 17 Apr, 2017 at 7:35 PM