Thanks for Your USA eSIM Order!
We're excited to help you get connected in the USA.
To activate your eSIM, we’ll need a few quick details from you which you'll send by replying to your order confirmation email.
Flying today? Landed in the USA? Scroll to the very bottom for information about when your eSIM will be activated for you.
✅ Reply to Your Order Confirmation Email
Please reply to your order confirmation email with the following 3 details:
EID:
eSIM IMEI:
USA activation date:
Ordered 2 or more eSIMs? Send all phone details in the same email.
IMPORTANT! Your eSIM will be locked to the EID and eSIM IMEI you give us. If you gave us the wrong EID/IMEI, or if you change your phone, you'll need to tell us at least 48 hours before your requested activation date. After that point, changes aren't possible and you would need to purchase a new eSIM, and the original one would not be eligible for a refund or credit.
IMPORTANT! The USA activation date is day 1 of your plan, and time doesn't stop running even if you're not using the eSIM (e.g., you're not in the USA). Read more below about selecting the correct activation date.
IMPORTANT! Your phone must be updated to the most recent software version to use the eSIM. If it's not then some features may not work, or the eSIM may not install at all. The T-Mobile network takes security seriously and requires phones on its network to be updated with all software updates. On an iPhone go to Settings, General, Software Update, and install any available update. On a Samsung go to Settings, Software Update, Download & Install, and install any available update. On an Android go to Settings, System, Software Update, and tap Check for Update, and install any available update.
How to Find Your Phone’s EID Number
The EID is a 32-digit number that identifies your eSIM — it’s how the network knows which eSIM to send to your phone.
On iPhone:
Settings → General → About → scroll down to EID
On Samsung:
Settings → About Phone → Status Information → EID
On other phones:
Check your settings or Google: “how to find EID on [your phone model]”
Important:
Please copy and paste the number (don’t type it manually).
❌ Don’t send screenshots — we need the text version of the number in your email.
How to Find Your Phone’s eSIM IMEI Number
The IMEI is a 15-digit number. Your phone has two — one for the physical SIM and one for the eSIM.
We only need the eSIM IMEI.
On iPhone:
Settings → General → About → Scroll to “IMEI2”
If you're using an Australian physical SIM, “IMEI2” is your eSIM IMEI
If you're using an Australian eSIM, match the IMEI shown under your current eSIM in Settings (that's your eSIM IMEI)
Don't send us both IMEIs. We need the eSIM IMEI.
On Samsung:
Settings → About Phone → Status Information → IMEI
If you're using a physical SIM, the other IMEI is your eSIM IMEI
If you're using an eSIM already, look for the IMEI tied to your mobile plan
Don't send us both IMEIs. We need the eSIM IMEI.
On Google Pixel:
Settings → About Phone → IMEI (SIM slot 2)
Match it with the SIM slot showing your current eSIM (e.g. SIM status slot 2 → IMEI slot 2)
Don't send us both IMEIs. We need the eSIM IMEI.
On other phones:
Search your phone settings or Google: “how to find eSIM IMEI on [your phone model]”
Important:
✅ Copy and paste the number (don’t type it manually)
❌ Don’t send screenshots
❗ Only send one IMEI number — it must be your eSIM IMEI
Tell Us Your USA Activation Date
Let us know the USA date you'd like your eSIM to start working. That's day 1 of your plan and time doesn't stop even if you're not using the eSIM (e.g., you're not yet in the USA).
Use DAY / MONTH / YEAR (not US format). For example 25/12/2020.
The eSIM will be activated between 2am-6am US Pacific Time on that date. For example if you select 20/8/25 the eSIM will be activated between 2am-6am US Pacific Time on 20/8/25 (which is between approximately 9pm 20/8/25 - 1am 21/8/25 Sydney Australia time).
You can only download and install the eSIM after it's been activated.
What activation date should I choose?
If you're not staying for the full number of days you purchased, then request activation one day before you arrive in the USA to ensure everything is set-up and installed before you leave. For example you might have purchased 30 days but are only in the US for 26. So if you're arriving on December 25th, then request activation for December 24th.
If you're staying for the full number of days you purchased, then request activation on the date you arrive in the USA. Your eSIM will activate between 2am-6am US Pacific Time on that date. Depending on the time your flight leaves Australia you might need to connect to free airport Wi-Fi when you land to complete the eSIM setup (it takes just a couple of minutes).
Installing Your eSIM
Once we receive your reply with the required info, we’ll email you full instructions for installing your eSIM, but in summary:
iPhone users: You'll receive a notification to install the eSIM — it’s very simple
Samsung, Pixel, Oppo, etc.: You'll either get a notification, or a QR code to scan
Flying today? Already in the USA?
We’ve got you covered.
We can get your eSIM set-up quickly, depending on the time that you email us your phone details:
If it’s currently:
Between 3pm and 11pm US Pacific Time → your eSIM will be ready within about 1 hour
Between 11:01pm and 5am US Pacific Time → your eSIM will be ready by 6am US Pacific Time
Between 5:01am and 2:59pm US Pacific Time → your eSIM will be ready by 6pm US Pacific Time