Thanks for Your USA eSIM Order!


We're excited to help you get connected in the USA.


To activate your eSIM, we’ll need a few quick details from you which you'll send by replying to your order confirmation email.


Flying today? Landed in the USA? Scroll to the very bottom for information about when your eSIM will be activated for you.

✅ Reply to Your Order Confirmation Email


Please reply to your order confirmation email with the following 3 details:


EID:


eSIM IMEI: 


USA activation date:

Ordered 2 or more eSIMs? Send all phone details in the same email.

Important! eSIMs are locked to your phone's EID/IMEI. If you get a new phone or accidentally give us the EID/IMEI of a different phone, the eSIM can’t be transferred. You’d need to buy a new eSIM, and the original one is non-refundable.


How to Find Your Phone’s EID Number


The EID is a 32-digit number that identifies your eSIM — it’s how the network knows which eSIM to send to your phone.


On iPhone:

Settings → General → About → scroll down to EID


On Samsung:

Settings → About Phone → Status Information → EID


On other phones:

Check your settings or Google: “how to find EID on [your phone model]”


Important:
Please copy and paste the number (don’t type it manually).
❌ Don’t send screenshots — we need the text version of the number in your email.

How to Find Your Phone’s eSIM IMEI Number


The IMEI is a 15-digit number. Your phone has two — one for the physical SIM and one for the eSIM.
We only need the eSIM IMEI.


On iPhone:

Settings → General → About → Scroll to “IMEI2”

  • If you're using an Australian physical SIM, “IMEI2” is your eSIM IMEI

  • If you're using an Australian eSIM, match the IMEI shown under your current eSIM in Settings (that's your eSIM IMEI)

  • Don't send us both IMEIs. We need the eSIM IMEI.


On Samsung:

Settings → About Phone → Status Information → IMEI

  • If you're using a physical SIM, the other IMEI is your eSIM IMEI

  • If you're using an eSIM already, look for the IMEI tied to your mobile plan

  • Don't send us both IMEIs. We need the eSIM IMEI.


On Google Pixel:

Settings → About Phone → IMEI (SIM slot 2)

  • Match it with the SIM slot showing your current eSIM (e.g. SIM status slot 2 → IMEI slot 2)

  • Don't send us both IMEIs. We need the eSIM IMEI.


On other phones:

Search your phone settings or Google: “how to find eSIM IMEI on [your phone model]”


Important:
✅ Copy and paste the number (don’t type it manually)
❌ Don’t send screenshots
❗ Only send one IMEI number — it must be your eSIM IMEI

Tell Us Your USA Activation Date


Let us know the USA date you'd like your eSIM to start working.


Use DAY / MONTH / YEAR (not US format). For example 25/12/2020.


The eSIM will be activated between 2am-6am US Pacific Time on that date. 


You can only download and install the eSIM after it's been activated. 


Not staying for the full number of days you purchased? Then request activation one day before you arrive in the USA:

  • If you're not staying for the full number of days you purchased, request activation one day before you arrive. For example you might have purchased 30 days but are only in the US for 26. So if you're arriving on December 25th, then request activation for December 24th

  • That way, you can install the eSIM at home before you leave, and it ensures activation in the event of an unlikely T-Mobile activation system outage


Need the full days? Then request activation on the date you arrive in the USA:

  • If you're staying for the full number of days you purchased, request the date you arrive in the USA

  • Your eSIM will activate between 2am-6am US Pacific Time on that date

  • You might need to connect to free airport Wi-Fi when you land to complete setup

Installing Your eSIM


Once we receive your reply with the required info, we’ll email you full instructions for installing your eSIM, but in summary:


  • iPhone users: You'll receive a notification to install the eSIM — it’s very simple

  • Samsung, Pixel, Oppo, etc.: You'll either get a notification, or a QR code to scan

Flying today? Already in the USA?


We’ve got you covered.


We can get your eSIM set-up quickly, depending on the time that you email us your phone details:


If it’s currently:

  • Between 3pm and 11pm US Pacific Time → your eSIM will be ready within about 1 hour

  • Between 11:01pm and 5am US Pacific Time → your eSIM will be ready by 6am US Pacific Time

  • Between 5:01am and 2:59pm US Pacific Time → your eSIM will be ready by 6pm US Pacific Time