Thanks for Your USA eSIM Order!


We're excited to help you get connected in the USA.


To activate your eSIM, we’ll need a few quick details from you which you'll send by replying to your order confirmation email.


Flying today? Landed in the USA? Scroll to the very bottom for information.

✅ Reply to Your Order Confirmation Email


Please reply to your order confirmation email with the following 3 details:


EID:


eSIM IMEI: 


USA activation date:

Important! eSIMs are locked to your phone's EID/IMEI. If you get a new phone or accidentally give us the EID/IMEI of a different phone, the eSIM can’t be transferred. You’d need to buy a new eSIM, and the original one is non-refundable.


How to Find Your Phone’s EID Number


The EID is a 32-digit number that identifies your eSIM — it’s how the network knows which eSIM to send to your phone.


On iPhone:

Settings → General → About → scroll down to EID


On Samsung:

Settings → About Phone → Status Information → EID


On other phones:

Check your settings or Google: “how to find EID on [your phone model]”


Important:
Please copy and paste the number (don’t type it manually).
❌ Don’t send screenshots — we need the text version of the number in your email.

How to Find Your Phone’s eSIM IMEI Number


The IMEI is a 15-digit number. Your phone has two — one for the physical SIM and one for the eSIM.
We only need the eSIM IMEI.


On iPhone:

Settings → General → About → Scroll to “IMEI2”

  • If you're using a physical SIM, “IMEI2” is your eSIM IMEI

  • If you're using an eSIM already, match the IMEI shown under your current eSIM in Settings


On Samsung:

Settings → About Phone → Status Information → IMEI

  • If you're using a physical SIM, the other IMEI is your eSIM IMEI

  • If you're using an eSIM already, look for the IMEI tied to your mobile plan


On Google Pixel:

Settings → About Phone → IMEI (SIM slot 2)

  • Match it with the SIM slot showing your current eSIM (e.g. SIM status slot 2 → IMEI slot 2)


On other phones:

Search your phone settings or Google: “how to find eSIM IMEI on [your phone model]”


Important:
✅ Copy and paste the number (don’t type it manually)
❌ Don’t send screenshots
❗ Only send one IMEI number — it must be your eSIM IMEI

Tell Us Your USA Activation Date


Let us know the USA date you'd like your eSIM to start working.


Use Australian/UK format: DAY / MONTH / YEAR (not US format).


Not staying for the full number of days?

  • If you're not staying for the full number of days you purchased, request activation one day before you arrive. For example you might have purchased 30 days but are only in the US for 26.

  • That way, you can install the eSIM at home before you leave


Need the full days?

  • If you staying for the full number of days you purchased, request the day you arrive in the USA

  • Your eSIM will activate between 2am-6am US Pacific Time on that date

  • You might need to connect to free airport Wi-Fi when you land to complete setup

Installing Your eSIM


Once we receive your reply with the required info, we’ll email you full instructions for installing your eSIM, but in summary:


  • iPhone users: You'll receive a notification to install the eSIM — it’s very simple

  • Samsung, Pixel, Oppo, etc.: You'll either get a notification, or a QR code to scan

Flying today? Already in the USA?


We’ve got you covered.


If it’s currently:

  • 4pm – 11pm US Pacific Time → your eSIM will be ready within about 1 hour

  • 11pm-5am US Pacific Time → your eSIM will be ready by 6am US Pacific Time

  • 6am-4pm US Pacific Time → your eSIM will be ready by 6pm US Pacific Time