USA Sim Card - click logo on left to buy a sim card!

Thanks for purchasing our USA eSIM.

The instructions for how to install your eSIM are set out below. You need to reply to your order confirmation with some information about your phone. 

Here's what to do:

(1) Simply hit "reply" to your order confirmation email, and include your phone's EID number and your phone's eSIM IMEI number and the USA date you want your eSIM to be activated.

Copy and paste the following template into your reply email:

-------

EID:

eSIM IMEI:

Activation date: 

-------

How to find your phone's EID number

The EID is a 32-digit number. It's the serial number of your eSIM and it's how the network knows the right eSIM to send to your phone. It's the EID number we need (not to be confused with the MEID number).

On an iPhone: find the EID at Settings/General/About and then scroll down to EID

On a Samsung: find the EID at Settings/About Phone/Status Information/EID

On other phones: look in your phone settings on do a Google search to find out where to find the EID

Please copy & paste the number, and don't try to manually type it out as you'll probably make and error and the eSIM won't install. You can hold down on the number to copy and paste it. Also please don't send screenshots from your phone (the EID number must be sent as text in your email).

How to find the phone's eSIM IMEI number

The IMEI is a 15-digit number. Your phone will have two (2) IMEI numbers. One of them is your physical SIM Card slot IMEI. And the other is your eSIM IMEI. We need ONLY the eSIM IMEI.

On an iPhone: find the eSIM IMEI at Settings/General/About, and scroll down to ESIM.

• If you currently use a physical SIM Card in your iPhone then the eSIM IMEI will be the number shown against "IMEI2". 
• If you currently use an eSIM in your iPhone then the eSIM IMEI will be the same IMEI shown for your current eSIM in your phone settings (that will be the eSIM showing against your Australian network e.g., Telstra, Optus, Vodafone etc).
• Please copy & paste the number (hold down on the number and copy it - don't try to manually type it out as you may make an error.
• Don't send screenshots. The IMEI must be sent as text in your email.
• Only send one (1) IMEI number which must be the eSIM IMEI number as described above.

On a Samsung: find the eSIM IMEI at Settings/About Phone/Status Information/IMEI. 

• If you currently use a physical SIM Card in your phone then the eSIM IMEI will be the number shown against the available IMEI. 
• If you currently use an eSIM in your phone then the eSIM IMEI will be the number shown against the current IMEI in your phone settings (that will be the eSIM showing against your Australian network e.g., Telstra, Optus, Vodafone etc).
• Please copy & paste the number (hold down on the number and copy it - don't try to manually type it out as you may make an error.
• Don't send screenshots. The IMEI must be sent as text in your email.
• Only send one (1) IMEI number which must be the eSIM IMEI number as described above.

On a Google Pixel: find the eSIM IMEI at Settings/About Phone/IMEI (sim slot 2). 

• If you currently use a physical SIM Card in your phone then the eSIM IMEI will be the number shown against the available IMEI. 
• If you currently use an eSIM in your phone then the eSIM IMEI will be the IMEI number of the same SIM slot as your current eSIM. For example, if your current eSIM shows as "SIM status (SIM slot 2) then the eSIM IMEI will be "IMEI (SIM slot 2).
• Please copy & paste the number (hold down on the number and copy it - don't try to manually type it out as you may make an error.
• Don't send screenshots. The IMEI must be sent as text in your email.
• Only send one (1) IMEI number which must be the eSIM IMEI number as described above.

On other phones: look in your phone settings on do a Google search to find out where to find the eSIM IMEI.

• Please copy & paste the number (hold down on the number and copy it - don't try to manually type it out as you may make an error.
• Don't send screenshots. The IMEI must be sent as text in your email.

The USA date you want the eSIM to start

Tell us the USA date you want the eSIM to start working. Tell us the date in Australian/UK format (that's DAY/MONTH/YEAR), NOT in USA format.

Don't need the eSIM to work for the full number of days you purchased? For example, you bought 30 days and you're in the USA for 26 days? Then please request the date that is -1 day before you arrive in the USA. This means you can install the eSIM at home before you arrive in the USA.

Need the eSIM to work for the full number of days you purchased? For example, you bought 21 days and you're in the USA for 21 days? You'll need to request the USA date that you arrive, and then install the eSIM on that date. The eSIM is activated by 6am US Pacific Time on that date which might mean you'll need to connect to the free airport Wi-Fi when you land in the USA to download the eSIM.

Download and install your eSIM

After you email us the information above you'll get a confirmation email explaining how to download your eSIM, but it's all very simple:

• If you have an iPhone you'll get a notification to download and install the eSIM.
• If you have a Samsung, Pixel, Oppo or other phone you'll either get a notification to download and install the eSIM, or you'll scan a QR code in the confirmation email. 

Urgently need your eSIM? Leaving to the USA today? Already in the USA?

If it's currently between 4pm-11pm US Pacific Time, you should be able to install your eSIM within 1-2 hours.

If it's currently between 5am-4pm US Pacific Time, you should be able to install your eSIM after 5pm US Pacific Time.