Dear Customer of Vivid Travel

 

You have received a USA sim card from www.usaprepaidsimcard.com.au.

 

Your sim card has not yet been activated and there is no credit or plan currently loaded onto your sim card.  It must be activated and you must purchase a plan.

 

Your USA sim card will only work in an unlocked mobile phone. If your mobile phone is still locked to your Australian mobile network, the pre-paid USA sim card will not work in your phone, and you won't be able to get a refund of the cost of your plan.  You can click here to read more about unlocking your phone.  Please note that unlocking an iPhone requires you to connect your iPhone to iTunes and then perform a full backup and restore of your iPhone.  Merely requesting an unlock of your iPhone from your carrier does NOT unlock your iPhone.  We repeat: the USA sim card will only work in an unlocked mobile phone and you will not receive a refund if you can't use the USA sim card because your phone is locked.

 

You have the option of using your sim card in your phone OR using it in your iPad, Tablet or Mobile Hotspot device.  Once activated, it cannot be used in another device (for example, if you activate your sim card for your iPad, you cannot use it in your phone).

 

If you want to activate the sim card as a data only sim card for your iPad, Tablet or Mobile Hotspot device, please click here.

 

If you want to activate the sim card for your phone please follow the instructions below:

 

Step 1: Choose the plan you want

Step 2: Email us with your details so we can activate your sim card and then pay for your plan

Step 3: Read further important information about using your sim card

 

Step 1: Choose the plan you want

 

There are three plans which you may choose:

 

  • The USA Canada and Mexico Extreme Plan (calls, SMS and 8GB data) which costs $89;
  • The USA Max Plan (calls, SMS and 4GB data) which costs $69;
  • The USA Saver Plan (calls and SMS only, no data) which costs $42;

 

Click here to read about what's included in each of these plans.

 

We highly recommend the USA Canada and Mexico Extreme Plan - it is by far our most popular plan.  It lasts for 30 days and gives:

 

    • 8GB of high speed 3G/4G data;
    • Unlimited calling and texting to any USA, Canada or Mexico number (including other travellers using our sim card);
    • Unlimited texting to Australian mobiles;
    • You can use this sim card for no additional cost in Canada and Mexico;
    • All incoming calls and texts from Australia are free for you (the person in Australia will pay the cost of a call or text to the USA); and
    • You'll need to add an International Calling Pack to call Australia, (please read further below) - alternatively apps such as Viber, WhatsApp, Skype and FaceTime can be used to call Australia.
    • Are you staying in the USA for longer than 30 days? You can just recharge at the end of 30 days via our website.

 

Step 2: Email us with your details so we can activate your sim card and then pay for your plan

 


You can activate your sim card up to 21 days prior to your departure date to the USA.

 

To activate your USA sim card, please do the following:

 

1. Send an email to info@usaprepaidsimcard.com.au with all of the following information:

  • Your first and last name
  • The day you depart to the USA
  • The sim card serial number (the number on the back starting with 8901)
  • The plan you want to go on. 


Also, please let us know if you'll need to call Australia, and if so, which of the following International Call Packs you want to purchase:

(a) The International Mobile Call Pack for $35, which gives you $10USD credit you can use to call Australian mobiles for 5c/min and Australian landlines for 1c/min.  The International Mobile Call Pack can only be added to the USA Canada and Mexico Extreme Plan and the USA Max Plan.

(b) The International Landline Call Pack for $14, which gives you 1,000 minutes of call minutes to Australian landlines only (not Australian mobiles).  The International Landline Call Pack can only be added to the USA Canada and Mexico Extreme Plan and the USA Max Plan. 

(c) The $10 International Landline Call Pack for $10, which gives you 250 minutes of call minutes to Australian landlines only (not Australian mobiles).  The $10 International Landline Call Pack can be added to any of the three phone plans.

2. Within 12-24 hours we will email you back with your USA mobile number, and we'll send you a Paypal request so you can pay for your plan

 

Step 3: Read further important information about using your sim card


If you chose the USA Canada and Mexico Extreme Plan or the USA Max Plan and your phone is not an iPhone you need to make a setting change on your phone.  To do this please click here and review the information at Step 2.


Please read our Frequently Asked Questions Page which gives answers to our most frequently asked questions, such as "How do I send a text to Australia?", "How do people in Australia call me?" and more.  Click here to read our FAQs.


Need help?


For help whilst you're still in Australia, please email help@usaprepaidsimcard.com.au or call 1300 123 274.


For help whilst you're in the USA, please email help@usaprepaidsimcard.com.au or call our 24/7 USA Support Line at 323-395-2454.