We ship your sim card from our Sydney office about 2-3 weeks prior to your departure date. This was stated on our website order page and also in the order confirmation email. If your departure date is more than 3 weeks away and you want your sim card sent immediately, please click here to read more.
So you should expect to receive your sim card about 5-10 business days prior to your departure date.
If you chose Registered Post, a signature is required on delivery. If you are not at home, the sim card will NOT be left in your letterbox - you must sign for it and collect it from your local post office. Sometimes Australia Post don't leave a card when this happens, so please check with your local post office.
If you chose your work address for delivery, please note your sim card is sent in a small envelope - not in a box, not in a package. Almost everyday people email us asking "where's my sim card?" only to then find it at work in an in-tray, in a mail room, in a letterbox, with a pile of paper, with a secretary, in a hidden mailbox, on someone else's desk etc.